Returns & Refunds

30-day returns

You can return any SEAMVORO piece within 30 days of the day you receive it, as long as it is unworn, unwashed, undamaged and has its original labels attached. This voluntary returns policy applies to all customers and is in addition to your statutory rights.

How to return

1. Email support@seamvoro.shop with your order number and the pieces you want to return. If you are withdrawing from the contract, you can also use our online withdrawal form.
2. We reply with the return address and instructions. Please do not send returns to our registered office address; it is not a returns address.
3. Pack the pieces securely, include your order number, and send them with a tracked service. Keep your proof of postage.

Return delivery costs

You pay the cost of sending a return to us, unless the item is faulty, damaged in transit or not what you ordered. In those cases we cover the return cost; contact us first and we will arrange it.

Refunds

We refund you within 14 days of receiving your return, or of receiving your withdrawal notice if you withdraw from the contract (see below). We may wait until the items are back with us or you have sent proof that you posted them, whichever is earlier.

• Refunds go to the original payment method, in the currency you paid in. We do not charge a fee for refunds. Your bank or card issuer may apply its own exchange rate if your account is in a different currency.
• If you withdraw within the statutory 14-day period, we also refund the standard delivery cost of your original order. If you chose a more expensive delivery option, the additional cost is not refunded.
• If a piece comes back worn, washed or damaged, we may reduce the refund to reflect the loss in value, as the law allows.

Exchanges

To change a size, return the piece for a refund and place a new order. That way your new size is reserved straight away.

Faulty items

If a piece is faulty, contact us with your order number and a photo of the fault. You have legal rights under the consumer law of your country (for example the UK Consumer Rights Act 2015 or the EU legal guarantee of conformity of at least two years). This policy does not limit those rights.

Right of withdrawal (EU and UK customers)

If you live in the EU, EEA or UK you can withdraw from your purchase within 14 days of receiving the goods without giving any reason. Full details, the online withdrawal function and the model withdrawal form are on our Withdrawal page. We offer the same right to customers everywhere.